New top movers report to track how your ad performance has changed

Monday, June 24, 2013

Many of you start each day by asking: What is driving a change in my clicks or cost? What campaigns or ad groups saw the the largest moves? Did any of my recent changes break something?

To help answer these questions, we’ve created the top movers report to show you which campaigns and ad groups have experienced the largest changes in clicks and cost, and highlight changes you made which might have contributed to those moves. Even if your overall account performance metrics appear unchanged, the top movers report will look inside your campaigns to highlight big moves that might have been easily overlooked.

How it works
To view the top movers report, click the Dimensions tab, then View: Top movers. The report compares performance for two consecutive time periods of equal length, and finds the campaigns and ad groups that experienced the largest change between the two periods. You can compare periods of 7, 14, or 28 days, or look at reports generated in the last 90 days.

The report will start by finding up to 10 of the largest moves in clicks or cost and present a summary at the top. If a top mover saw an increase, it goes into the “Top increases” category. If it’s a decrease, it goes into the “top decreases” category. When changes aren’t significant enough to be a top mover, they will roll up into “Other changes.”

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The table below will give details for each top mover. When possible, we offer a “possible cause” for the move, like “bids were increased” or “new keywords were added”.

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Note that “possible causes” only considers changes made to your account. It won’t tell you, for example, if your competitors have raised their bids or introduced new ads.

Top movers is our latest effort to save you time and money by helping you understand changes in performance.  For additional information about using this new report, visit the AdWords Help Center.

Posted by David Rodriguez, Product Manager, AdWords

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See the full Impact of Unclicked Display and Video Ad Impressions using Google Analytics

Wednesday, June 19, 2013

Originally posted on the Google Analytics blog

Every customer journey is different — a customer may see your display or video ads, receive an email, and then click through to your site from a search ad or organic search listing. Often, viewing display ads can attract your clients’ interest in your product and brand even if no click occurs. Traditionally, measurement technology separated out impressions or “view throughs” from clicks, but this separation missed out on valuable data on the impact of display advertising.

Thanks to our integration with the Google Display Network (GDN), Google Analytics can now break down the separation between clicks and impressions and give a more complete view of the customer journey. When a user views display ads on the GDN, or video ads on YouTube, and later visits your website and converts, these interactions with your brand can now be captured in Google Analytics Multi-Channel Funnels reporting.

GDN Impression Reporting is now available through limited whitelist. You can sign-up through this form to participate. Please note that we cannot guarantee access, but we will do our best to provide this feature to as many users as possible. Please also note that this data will only surface in the Multi-channel Funnels reports in Google Analytics. For more information on how to enable the feature in GA please see our help center article.

Read on below for more tips on how to make the most of this new feature.

How does Display fit on the conversion path?
By enabling GDN Impression Reporting in Google Analytics, you can learn how your display impressions assist your conversions.


In the Multi-Channel Funnels Overview Report you will see two additional conversion metrics. Impression Assisted Conversions shows how many of your conversion paths were touched by a display impression. Rich Media Assisted Conversions shows how many of your conversions had a rich media interaction on the path to conversion. Rich media interactions are user interaction with YouTube or rich media ad formats, such as ad expansion, video control (such as play, pause, and resume), or switching a video ad to full screen.

With the new Interaction Type selector you can now immediately filter your reports based how your users interacted with your marketing.

• Select Impression to see conversion paths from customers who saw your GDN display ads but did not click on them.
• Add Direct to the mix, to see who saw an ad and then visited your site directly to convert on a relevant transaction or Goal.
• If you want to focus on Rich Media interactions, you can select this interaction type to see how your users convert after interacting with your rich media and YouTube ads.

How do I quantify the impact of display on the conversion path?
In the Multi-Channel Funnels Top Conversion Path report you can see two new path elements, which indicate the presence of a display interaction. The “eye” symbol indicates a pure display impression from a non-interactive display image. This means a user has been exposed to your display ad on the journey to conversion, without clicking on it. The “movie” symbol indicates a user has interacted with one of your Rich Media ads, such as a YouTube video ad.


Now you can see how many conversion paths, and how much associated value, has been driven through paths which benefited from a display impression or rich media interactions. To better quantify your brand targeted display efforts, consider breaking out these campaigns using custom channel grouping.



Assigning partial credit to valuable display interaction touchpoints
You can use the custom model builder from the Attribution Modeling tool to assign partial credit to these display events. Consider giving these events on the user’s conversion path more credit, and compare this against your baseline model.

We also added a new set of dimensions to help you define valuable custom segments for your analysis. Want to see how many users are watching your TrueView video ads fully? Just create a custom segment using one of our new dimensions, TrueView. The full list of new dimensions is:

• Above the Fold: This dimension uses the Google Active View measurement solution. The value is “Yes” if the ad was in the visible area of the screen when the page was loaded.
• Video Played Percent: The value can be “>=25%”, “>=50%”, “>=75%”, and “100%”, allowing you to see how much of a video ad was watched.
• TrueView: If a user has watched more than 30 seconds of an ad, or watched the ad completely, this will have a value of “Yes.” This is a payable event.

Enabling GDN Impression Reporting in Google Analytics
Once we have whitelisted your account, please ensure you have successfully linked your AdWords account to your Google Analytics account. Linking accounts takes just a few moments. Under ‘Data Sources’ > ‘AdWords’ you can then see an entry for each linked AdWords account. In the row there is a toggle switch named ‘GDN Impression Reports’, which turns the display impression data from the Google Display Network On and Off. Data is recorded from the time the switch is turned On.


We hope these new tools will help you understand the full impact of your display campaigns through Multi-Channel Funnels and Attribution. Sign up today for GDN Impression Reporting in Google Analytics.

Posted by Stefan F. Schnabl, Product Manager, Google Analytics

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New ways to see how you stack up against the competition with Auction insights

Monday, June 10, 2013

The Auction insights report gives you valuable insight into how your ad performance compares with that of other advertisers.  For example, based on the impressions you’re eligible for, you can see how often your competitors’ ads are appearing above yours or whether one of your competitors has a higher impression share than you on an important keyword.

Before today, you could only get this data one keyword at a time - making it hard to see the bigger picture of where you stand relative to your top competitors.  Today, we’re happy to announce that we’ve added some exciting new functionality to the Auction insights report that will make it easier for you to get a bird’s eye view of your competitive landscape.

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Now, in addition to running an Auction insights report on a single keyword you can also run a report on any of the following scenarios:

• Groups of keywords.  For example, you may want to run a report on all keywords that contain a certain brand term, or that have the same label.  Simply filter your keyword list, select the keywords you want to include, and run an Auction insights report on the selected terms to see how your performance on those terms compares to that of your top competitors.
• Individual or multiple ad groups.  You’ve probably already arranged your keywords into meaningful groupings within ad groups.  For example, if you sell men’s wear, you may have an ad group for “Father’s Day gifts” with keywords all about Father’s Day.  Now, from the ad groups tab, you can select one or more ad groups to run an Auction insights report.  This will show you how your performance on all eligible keywords within those ad groups compares to advertisers who most commonly compete with you on those terms.
• Individual or multiple campaigns. Sometimes you may be interested in a high level picture of who’s competing with you across a wide range of topics.  In those instances, you can select one or more campaigns from the campaigns tab, and run an Auction insights report there to see how the competitive landscape looks at that high level.

We hope that these new features provide you additional insights to help you optimize your campaigns more efficiently.  We are rolling this feature out today and you should expect to see it in your account within the next few hours.

For more information on how to run an Auction insights report, how to interpret your data, or create a filter, visit the AdWords Help Center.  You can also join us for our Hangout on Air Tuesday, June 25th at 10:00 AM PST/1:00 PM EST where we will cover a few of the great things you can do with the new functionality in this report.

Posted by Dan Friedman, Product Manager, AdWords

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The new Display Benchmarks Tool: put context around your display campaigns

Wednesday, May 22, 2013

Imagine: you’ve built a beautiful digital marketing campaign and it’s finally live. You get your reports back with a list of data points and while the numbers seem good, it’s pretty hard to understand them without any reference points. That’s the crutch: data doesn’t take on meaning when it’s just floating around in the ether; you need to build context around your data and anchor it to other relevant data points to better understand what your own numbers mean.

Industry benchmarks -- reference points aggregated from ad campaigns across the industry -- give you these comparisons. And today, for the first time, we’re launching the Display Benchmarks Tool, an easy-to-use webpage that lets you pull benchmarks to help you make better decisions about your campaigns.

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Whether you're after comparisons by country, industry vertical, ad size or ad format, our tool offers up-to-date benchmarks across 10 key display metrics, such as interaction rate and time, expansion rate and video completions. Here’s a quick demo of how to pull the benchmarks.

We've been playing around with the tool and identified some interesting trends around user engagement in our industry. Here's a bit of what we've seen:

Trend #1 User choice leads to more engagement: People want to choose how and when they consume content online. We’re starting to see new ad formats, such as the TrueView and Engagement formats, that let people choose whether to watch or skip an ad. Our benchmark data shows that people are increasingly choosing to interact with these ads. Video completion rates are the highest we’ve ever seen, with people completing 60% of the videos that they watch.

Trend #2: Richer ads lead to more engagement: Longer interaction also stems from more beautiful and compelling ads, which advertisers are increasingly incorporating in their campaigns. Interactive video ads, such as this one from Cadillac, allow advertisers to layer information about their brands on top of their video commercials. Dual-channel ads, such as this Skyfall ad, let viewers turn their mobile phones and tablets into controllers that dictate what happens within the content on their desktop. These ads represent the new creative formats that are closing the gap between advertising and awesome content. And we’re seeing the results: since last summer, people are interacting with rich media ads ~50-60% more frequently and spending ~20% more time interacting.

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Trend #3: Optimize your campaigns for engagement: Advertisers used to rely solely on click-through rates and reach/frequency reports to measure their campaigns. Now, these new rich media formats provide a better set of metrics, which help advertisers understand what’s best for users and optimize their campaigns. For example, from the benchmarks tool we’ve learned that interaction rates correlate strongly with larger ad area - the bigger the ad, the more frequently people will interact with it. Similarly, we’ve learned that rich media expanding formats are better for getting people to interact frequently, while in-page formats are better for getting people to interact for longer amounts of time. These types of insights are instrumental in making improvements to an advertiser’s campaign.

These findings confirm what we've heard from our partners -- as ads become more engaging and relevant to users, their performance improves. If you’re still hungry for more data, don’t worry --  next Tuesday, we’ll be kicking off a “Data Insights Blog Series,” where we’ll deep-dive into one trend a week and explain how the insights apply to your campaigns.

As you check out the tool for yourself, let us know if you find any nuggets you think we’ve missed. We just might feature your insight in one of our blog posts.

Posted by Becky Chappell, Product Marketing, DoubleClick

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The Importance of Being Seen: Viewability and Brands

Friday, April 26, 2013

Brand marketers since the “Mad Men” era have often sought insight to a simple question: ‘Was my ad seen?’ The answer was that your ad was published, your commercial ran, your online impression served on a web page, but it was impossible to say with certainty whether an ad was viewed or not. Thanks to leaps forward in digital technology and the hard work of many in the industry, it's now possible to measure whether an ad is viewable onscreen. Given this progress, it's not a matter of if this becomes the standard, but when.

We support a viewable impressions standard and have been partnering with the industry to push this forward. Today we've reached an important milestone on this journey - Media Rating Council (MRC) accreditation for our viewability measurement solution, Active View, which we introduced last year.

"We are very pleased that Google has achieved accreditation for its Active View product" said George Ivie, CEO and Executive Director of the Media Rating Council.  "Viewable impressions are an important foundational improvement in digital measurement and an important step toward comparability with other electronic media."

Active View complements our other investments in making digital an effective medium for brand marketers and their awareness-building campaigns, like Lightbox ads and TrueView in AdMob and games. These efforts appear to be paying off for brand advertisers: we saw a 65 percent increase last quarter alone in the number of brand advertisers using our brand formats and buying tools.

The Active View Roadmap

Viewability has the power to transform the industry: improving the value of marketers’ spend, and of publishers’ sites. We’ve also designed this metric to be actionable, not just for after-the-fact reporting. Based on Active View, advertisers can buy reservable inventory on the Google Display Network (GDN), paying only for impressions that meet the Interactive Advertising Bureau’s proposed viewability standard - at least 50% on screen for one second or longer.

Effective metrics also serve as a universal currency, building an understanding between marketers and content creators about the best way to reach an audience, and the value of an ad on a page. This is why we’ll be building Active View into our products both for advertisers and publishers. In addition to its use on the GDN, Active View reporting will be available in DoubleClick for Advertisers and DoubleClick for Publishers in 2013. Long term, we see this becoming the new standard for how impressions are bought, sold and measured, replacing the “served impressions” metric we have today.

While many intuitively suspected that increased viewability would directly translate into better campaign performance, we now have data to back that up. On our network, we compared ads by the number of seconds they appeared on screen and found:

• Users are more likely to click on viewable ads -- up to 21 times more.
• Viewability can help publishers discover “gold below the fold,” with CTR doubling, on average, for below-the-fold inventory. On average, we’ve found that CTR is comparable for viewable above-the-fold and viewable below-the-fold inventory.
• The longer users view an ad, the bigger the boost for click-through rates (we saw up to a 125% increase when an ad was viewed for more than 20 seconds).

Figure 1.  Comparison of CTR for viewable v. non-viewable ads, shown for all ads (left panel) and BTF inventory only (right panel) (100% = the average CTR of the specified dataset).

Figure 2.  CTR by viewable time, detail.
*Data source for all figures:  Google Display Network 2% sample from February 2013; display ads only; viewable = 50% onscreen.  In all figures, 100% on the y-axis denotes the average CTR across all ad queries in the specified dataset.

Google’s MRC accreditation, which currently applies to the Google Display Network and DoubleClick for Advertisers, was based on a thorough assessment of a number of factors, including the detection process, quality control and delivery standards.

With this accreditation, we are one step closer to making a viewable standard a reality for our partners. With better measurement, we think it's possible to unlock a new golden age of creation across the web, where users can enjoy great content, brands can connect with their customers and content creators can accelerate their growth.

Posted by Neal Mohan, Vice President, Display Advertising

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The Full Value of Mobile: New calculator and resources to estimate mobile’s value for your business in the new, multi-screen world

Tuesday, March 26, 2013

We live in a world of constant connectivity, where mobility is bridging the digital and physical worlds. With smartphones in hand, people are taking a variety of online and offline actions, like calling a business, downloading an app, looking for directions to a store, or starting research that leads to a purchase on another device. We’re working hard to account for these new paths to purchase in AdWords, like the recent addition of calls as conversions to AdWords reporting. Still, with more work to be done to improve measurement tools, most marketers still account only for sales happening on a mobile site and aren’t seeing the full picture. Today we’re introducing the Full Value of Mobile initiative to help marketers begin this discussion and better understand mobile’s impact online and offline. 

This new consumer behavior is now the norm, with a recent study showing that nearly three of ten mobile searches result in visiting a store, calling a business, or making a purchase online. Some smart marketers are already investing in understanding how mobile drives sales through these new customer paths. For example, adidas, in partnership with their agency iProspect, felt that mobile was converting in ways beyond their mobile website, so they created a simple yet powerful attribution model to understand how mobile is driving customers into stores. As a result, adidas found that each click on their store locator button was worth $3.20, which has changed the way they view their digital investment. See their full case study here.  

While savvy marketers like adidas are already defining the full value of mobile, most marketers have struggled to get started. To help marketers better understand mobile attribution, we’re launching the Full Value of Mobile initiative, which includes:

• A calculator tool
• Videos that illustrate each mobile conversion path
• Case studies highlighting successful mobile strategies
• Tips for measurement

The Full Value of Mobile Calculator provides simple equations and benchmarks to help you estimate of the value that mobile drives for your business through calls, apps, in-store, mobile site and cross-device. In about 30 minutes, you can follow the step-by-step wizard to upload data from AdWords and your mobile website, and make some key assumptions to create your Full Value of Mobile estimate. Through the exercise, you’ll see the total value, value per click, and ROI that mobile is driving for your business across all mobile customer paths, not just your mobile website. You’ll also see how cost-effective your mobile CPAs are.

We hope the Full Value of Mobile Calculator helps marketers begin to investigate mobile’s impact online and offline, whether they use it as a directional estimate of mobile’s value or to spark ideas on how to build deeper and more customized models. To learn more about the Full Value of Mobile and how to use the calculator, please join us for a webinar on March 28 at 1pm EDT.  You can sign up here.

Mobility has forever changed the way consumers live and shop, giving rise to these new customer paths as the lines between digital and physical experiences blur. Understanding what each of these mobile pathways means for your business is a critical piece of the larger attribution challenge that every marketer needs to meet head-on. This requires thinking about the full customer journey and acknowledging the interplay between various devices, channels and media influences along the way. Only then can marketers give credit where it’s due – both between and within channels. In other words, rethinking conversion paths is not only key to unlocking the full value of mobile, but also to unlocking the full value of digital.

Posted by Johanna Werther, Head of Mobile Ads Marketing

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Mobile’s immediacy effect: Half of mobile search conversions happen in one hour

Wednesday, March 13, 2013

In this era of mobility, our smartphones are always with us, keeping us connected anytime and anywhere. With this constant connectivity, we’ve come to expect information (literally) right at our fingertips just a search away - whether it’s locating the nearest sushi restaurant or booking flights for your upcoming trip. In “Mobile Search Moments: Understanding How Mobile Drives Conversions”, we set out to understand when and why people turn to mobile search, the actions they take as a result, and how marketers can capitalize on every mobile search moment. We found that there’s an immediacy effect of mobile search, with more than half of the resulting conversions (going into a store, calling a business, or making a purchase) happening within just one hour.

Working with Nielsen, we also wanted to push the standard of mobile research. It’s traditionally been difficult to quantify mobile’s full impact on driving conversions, particularly since consumer surveys are often constrained to broad recall questions. Instead, we asked participants to log their mobile searches over two weeks in a diary smartphone app - logging more than 6,000 mobile searches in total. We followed up to ask them what actions resulted from those searches, helping us draw more precise, measurable connections between mobile searches and the conversions that they drive online and offline.

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Here are the highlights of the research:

Mobile search is both always-on and on-the-go
Mobile has traditionally been considered an out-and-about or on-the-go context, used on the bus or while in a store. While that’s certainly true, the research showed that mobile’s role is also much more than that. People turn to mobile devices throughout the day to find information because of its speed and convenience, with 77% of mobile searches happening at home or at work. What does this mean for marketers? Mobile is always-on for consumers, so marketers should make sure their mobile search strategies are reaching people in these different customer contexts.

Mobile searchers take a variety of actions... and they act quickly
We also found that three of four mobile searches trigger additional actions. These range from open-ended actions like additional research (36%) or a website visit (25%), to more concrete conversions like a store visit (17%), a purchase (17%), or a phone call (7%). On average, each mobile search triggers nearly two actions, so in order to understand the full value of mobile, marketers must evaluate the different ways that their customers convert, both online and offline, and measure accordingly.

Most interestingly, not only do mobile searchers take action - they act fast. In fact, 55% of conversions from mobile searches happen within one hour. We see this immediacy effect with mobile because not only are people potentially closer in physical proximity to a purchase, but they’re also closer to the crucial decision moments. Forty-five percent of mobile searches are conducted to help make a decision, and that number jumps to two-thirds when happening in a store. And when people use mobile search to help make a decision, they’re more likely to convert. So it’s important for marketers to be present during those searches, while also creating ads and experiences that are relevant to this immediacy.

Context is key to mobile searches
The research also showed that the types of searches people conduct on mobile are strongly tied to their specific context, like location and time of day. For instance, shopping searches are twice as likely to be done in-store. Mobile searches made in stores are a key opportunity for marketers to reach someone who’s looking to take action. And since searchers are also 55% more likely to notice ads when they’re in a store, there’s a huge opportunity for marketers to capitalize on these mobile-led moments.

Mobility continues to change the way that we search, explore and shop, and as consumer behavior comes further into focus, there are clear opportunities for marketers to take advantage. Check out all of our findings by downloading the full report here.
 
Posted by: Ben Chung, Product Marketing Manager, Mobile Ads

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Measuring Brand Lift With Google Consumer Surveys

Monday, March 11, 2013

A few weeks ago, Susan Wojcicki spoke at IAB about building an ads ecosystem for 2020.  There, she introduced a new tool, Brand Lift surveys in AdWords, that will help advertisers measure the brand impact of their display campaigns via surveys.  We wanted to provide a bit more detail about this new feature and how advertisers can begin to use it.

First, some context.  We’ve made good progress (through efforts to measure GRPs and viewable impressions) to help advertisers measure their brand campaigns, but many still rely on basic metrics like clicks and impressions.

Historically, if a brand wanted to see how its advertising campaign impacted things like consumers’ purchase intent, brand awareness or brand favorability, it would have to wait weeks or months to conduct expensive survey research.

Brand Lift surveys in AdWords use the speed and scale of the web to help advertisers gain a better, more nuanced understanding of how their campaigns are performing.  Results are accurate, occur in real-time, and don’t cost anything extra.

Advertisers will be able to set up and run Brand Lift surveys alongside their campaigns without any additional tagging, third-party set-up or fees, all from within AdWords.  Here’s how they work:

• In AdWords, an advertiser designs a basic survey from a list of templatized questions about purchase intent, brand awareness, and other common categories.  
• Then they launch their display or video campaign.  
• Automatically, one group of users will see display ads from the advertiser’s campaign, followed shortly afterwards by the survey.  A second, similar group will not be shown the ads, but will receive the same survey.  
• Publishers are paid for displaying survey questions on their sites, which helps to fund content and services online.  
• Google compares the aggregated and anonymous data from the two groups of respondents and gives it to advertisers to measure the impact of their campaigns.  

Brand Lift surveys are powered by Google Consumer Surveys, which launched in April 2012 and run across many partner sites, such as NY Daily News, SJ Mercury News, Bloomberg, YouTube and other publishers.  You may also see some anonymous sampling questions (like those asking your age range, gender or other demographic questions). Your responses are aggregated with other users' to help us show more relevant ads to users based on their interests and demographics.

It’s still early days, but we’re already seeing advertisers benefit from Brand Lift Surveys.  Brand Lift surveys are available to measure the impact of YouTube campaigns, and we’re looking forward to expanding this beta to many more brand advertisers (both display and video) in the coming weeks.

Posted by Paul McDonald, Product Manager, Google Consumer Surveys

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Optimizing for conversions made easy with Search Funnels data in your AdWords tabs

Wednesday, February 13, 2013

Search Funnels show you how users search for products before converting, allowing you to make better informed decisions in AdWords. Now, we're making it easier than ever to incorporate Search Funnels data into your everyday optimizations by introducing new Search Funnels columns that you can simply add to your campaign, ad group, keyword and ads tabs.  You should see this feature available in your account within the next couple of days.

If you’ve enabled conversion tracking, you’ll be able to see a new section within the column customizer for Search Funnels.  This section will allow you to add columns for many common Search Funnels metrics, such as assist clicks, click assisted conversions, and assist impressions.

If you’ve already enabled AdWords conversion tracking and are ready to get started, you can try some of our favorite optimization techniques:

• Find keywords that are best at assisting conversions -  Look for keywords with low conversion rates and a high click-assisted conversions / last-click conversion ratio. These keywords contribute significant conversion assists, meaning they are important early in the buying cycle as they drive visitors who are still researching your site. Consider setting up automated rules to increase your bids when conversion assists cross a certain threshold.   Also, try creating a separate ad group for these keywords with ads that are geared more towards research than immediate purchase.
• Pay your assist keywords their fair share -  Make sure you’re not underbidding for keywords with assist clicks. You could be missing conversions if your bid management strategy only accounts for last-click conversions. Keywords with assist clicks are in the click path of users who eventually convert, so it’s important to assign value to these keywords.
• Update your underperforming ads - Consider revising ads that have impression-assisted conversions and have a strong average position. These ads were shown to users who eventually converted but who did not click. Entice potential customers to visit your site with stronger call-to-action phrases in your ad creative. You may also want to consider raising your bids on these keywords if your average position is low to ensure that people see your ads.

Success in action

Jimdo, an international Internet company helping people build their own websites, talked to us about their success using Search Funnels columns:

Using the Search Funnels columns in AdWords has allowed us to both improve the volume of sales and efficiency that AdWords delivers.

By using these columns, and in particular the ratio of assisted conversions to last click conversions, we are able to identify and value keywords that play an important role in the upper funnel. Now knowing their importance, we improved our bids for these keywords, and have seen overall conversions increase by 30% and our ROI increase by 16%.

For more details on how to enable Search Funnels columns in your core reports, visit our help center.

Posted By Dan Friedman, Product Manager, AdWords

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