Succeeding with enhanced campaigns

Thursday, April 4, 2013

About two months ago, we launched enhanced campaigns to help you more simply and smartly manage your campaigns in today’s multi-device world. Recently we’ve been hearing some great stories about ways that advertisers have improved their performance and saved time with enhanced campaigns. While every advertiser’s business and potential gains may be unique, here are a few examples that highlight actual strategies and results achieved so far with enhanced campaigns.

e-Travel has improved CTR and conversion rate with context-optimized ads, mobile app downloads, and upgraded sitelinks.

e-Travel is one of the leading online travel agents in Greece, Cyprus and Russia, and has presence in other markets in Europe, the Middle East and North Africa. After upgrading to enhanced campaigns, Managing Director Nikos Goulis reported, “We can now show our ads according to people's context like location or time of day [... and] count app downloads as conversions in AdWords reports, which is very important for us because so many of our new customer leads come from our mobile app. These features along with the upgraded sitelinks helped us boost clickthrough rate by 43% and conversion rate by 32%."

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American Apparel has doubled its volume of phone leads with enhanced campaigns, improving return on ad spend.

American Apparel, a multi-channel fashion retailer, upgraded all its campaigns to take advantage of new features like upgraded call extensions and sitelinks. By extending call extensions across all device types, and counting calls over 10 seconds in duration as a conversion, American Apparel has seen their conversion volume from phone calls double. Return on spend has improved significantly.

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A luxury online shopping brand has grown sales by 20% by tapping into secondary markets, thanks to the ease of optimizing bids in multiple locations in a single enhanced campaign.

A luxury online shopping destination had been focusing its search engine marketing efforts on optimizing bids in location-specific campaigns aimed at primary markets like New York City and Los Angeles. Since upgrading to enhanced campaigns, the company started using location bid adjustments to test and expand its AdWords presence in new geographies, including affluent areas of Delaware, South Carolina, and New Mexico. Already, the company has grown total conversion volume by 20% while achieving target return on ad spend.

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Hotwire’s SEM analysts are saving 5-10 hours per week with more efficient campaign management.

Hotwire.com, a leading discount travel website upgraded all of their paid search accounts to Enhanced Campaigns, both domestic and international, within the first month. Clay Schulenburg, Director of Search Engine Marketing at Hotwire shared that upgrading to Enhanced Campaigns really helped his team manage AdWords more efficiently because all the key adjustments for location, time of day and device are now managed in a single campaign: “Time saved per SEM analyst is somewhere in the range of 5 – 10 hours per work week that can now be reallocated to either new strategic SEM initiatives or more granular account/campaign optimizations.”

Get started in 3 steps
If you’re among the 95% of advertisers whose legacy campaigns currently run across all device types, you can upgrade in just three steps to take advantage of enhanced campaigns:

1. Click the “Get started” button when you log into the AdWords interface
2. Select a mobile bid adjustment
3. Click “Complete upgrade”

Here's a short video illustration.

If you have questions about upgrading to enhanced campaigns, please contact AdWords support, ask for advice from your fellow advertisers in our AdWords community, or check out our comprehensive upgrade guide (.pdf download).

Share your results and feedback
Once you’ve started using enhanced campaigns, please let us know about your results and any suggested improvements using our feedback form.

Posted by Surojit Chatterjee, Group Product Manager

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Boost your results with Dynamic Search Ads, now available to all

Thursday, October 25, 2012

Last October we introduced Dynamic Search Ads, an efficient new way to target relevant searches with ads generated directly from your website. Now, after a year of refinements and successful beta testing, we’re making Dynamic Search Ads available to all advertisers in the next few days.

Boosting Results, Efficiently
Dynamic Search Ads (DSA) generate incremental leads and sales by promoting your business on more commercial queries than you’re reaching today. After all, even well-managed AdWords campaigns containing thousands and thousands of keywords can miss relevant searches, experience delays getting ads written for new products, and get out of sync with what's actually available on your website.

If you’re not already familiar with how Dynamic Search Ads work, you may want to read about the targeting controls available, reporting and optimization features, and support for third-party PPC tracking.

Successful Beta Test
Many of our beta testers set up DSA to run alongside their existing large-scale search campaigns. And DSA delivered.

• Incremental and efficient results. On average, Dynamic Search Ads boosted beta testers’ traffic and conversion volume from AdWords by 10% and outperformed their non-exact keywords by 10% on clickthrough rate (CTR), cost per click (CPC) and cost per action (CPA).
• Success. A few examples of successful DSA beta testers include:
• Jonathan Meager, Marketing Manager at Gear4music (.pdf case study)
• Matt Wilkinson, Director of Search and Media at Rosetta and Steve Baruch, VP of eCommerce at MSC Industrial Supply (.pdf case study)
• Larry Cotter, GM at Apartment Home Living (video case study).

We also made numerous product improvements during the beta test including:

• Bid auto-optimization. Since one of our chief goals for DSA was more results with less work, we devised a system to automatically ratchet bids downward whenever specific queries for an advertiser produce lower conversion rates or user engagement levels. As a result, your ROI for Dynamic Search Ads can improve over time automatically. 
• Website crawl frequency. Any indexed page with a matched DSA impression will be crawled at least once daily (update: please see clarification below). Pages with more impressions and clicks may be crawled more frequently. So DSA will now better reflect the latest products and inventory conditions on your web site. That means more clicks, higher conversion rates and better ROI.
• Mobile and tablet support. Given the growing importance of mobile campaigns, we developed full support for DSA on mobile and tablet platforms.
• Extension support. Dynamic Search Ads support the same ad extensions as other search ads.  
• Conversion Optimizer compatibility. Once enabled, many beta test participants reported success using the combination of DSA and Conversion Optimizer to simultaneously expand their campaign reach while automatically optimizing bids to meet their average CPA goal.

Get Started
Now any business interested in boosting their AdWords results can try DSA. You can find starting points on creating a DSA campaign and setting up dynamic targets in the AdWords help center.

If you’re interested in learning even more about Dynamic Search Ads, please stay tuned to our blog. More information and an invitation to join us for a Hangout on Air will be coming soon.

Posted by Tarun Jain, AdWords Product Manager

Update (10/29/12):
Because of our own prioritization to crawl pages with more impressions and clicks more frequently, as well as other potential limitations on crawl frequency determined by your web host or internet service provider, there may be some indexed pages with a matched DSA impression that are not crawled each day. We’re sorry for any mixup this may have caused.

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Make better decisions in AdWords with your Google Analytics data

Tuesday, October 2, 2012

If you’re already using Google Analytics, you know how useful it can be to help you make better decisions and improve your online marketing. Now, we’re making it possible to use your Google Analytics data right in AdWords. After setting up AdWords to import your Google Analytics data, you’ll have access to Bounce Rate, Pages Per Visit, and Average Visit Duration columns directly in the AdWords interface. With more performance data available right where you’re managing your campaigns, you can make better informed decisions and improve your AdWords ROI.

Using your Google Analytics data
With Google Analytics you can find insights that matter, including how visitors arrive at your website, how they use it, and how you can keep them coming back. Here are some ways you can take advantage of the new Google Analytics data available in AdWords to improve your results.

• Attract more engaged users. If highly engaged users are an important goal, sort your ad groups to find the ones that deliver visitors who stay on your site the longest (“Average Visit Duration” or “Pages Per Visit”), and bid more for these.
• Discover opportunities to convert more engaged visitors. You might find certain keywords or ads that have relatively low conversion rates, but great engagement metrics. You could lower your bids by a little and move on. Or you could see this as a great opportunity to convert clearly engaged visitors into buyers. By adjusting your offer, adding an incentive (like a coupon or discount code), or making your call to action more obvious and accessible, you might be able to improve your ROI and your conversion volume. To look for these types of opportunities, create a filter based on conversion rate and sort by Average Visit Duration, Pages per visit, or Bounce Rate.
• Identify ads with badly matched landing pages or inaccurate targeting. Pages with both low conversion rates and low engagement metrics (low Average Visit Duration or High Bounce Rate) could indicate a poor landing page for a particular ad or keyword. It might also suggest inaccurate targeting. To identify and troubleshoot these problems, set up a filter for low conversion rate and low engagement rate and regularly monitor it. Since you’re using Google Analytics, you can easily set up A/B testing on the landing page using a Content Experiment.
  

Success in action
Casamundo, the biggest vacation rental listing service in Europe, has been an early tester of this new feature. They've used Google Analytics since 2008 and over the past 5 years they've grown and refined their AdWords campaigns to over 50 million active keywords across 10 languages. Their analysis shows that converting visitors research vacation rentals over an average of 7.4 visits, so understanding whether their ads and keywords can create strong engagement is vital to their business and how they optimize their AdWords campaigns. Seeing high bounce rates and low average time on site for a keyword means that the offer or destination page might not be a good match for that keyword.

Having easier access to Google Analytics data right in AdWords has helped Torge Kahl, Online Marketing Manager, at Casamundo make better decisions and make optimizations more quickly. According to Torge:

“The combination of using both Google AdWords and Google Analytics has proved to be the perfect set of tools for us to achieve our goals, and we're very happy to see this combination get more integrated and powerful. Using Analytics data right within AdWords has let me better optimize our account and significantly improve the return on our AdWords investment."

More details
Please visit the AdWords Help Center for step-by-step directions on how to connect your Google Analytics profile data to your AdWords account and for more details.

To exchange tips and ask questions of others, please visit the AdWords community. You can always contact AdWords support for help if you need it.

Posted by Dan Friedman, AdWords Product Manager

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How Google+ has helped Cadbury connect with over 1.2 million people

Wednesday, May 23, 2012

Cadbury has become the European brand with the largest number of followers on Google+, currently at 1.2 million. Their Google+ success is having a strong impact on their overall marketing strategy, especially by improving the performance of their Search campaigns. The question is how exactly did they do this?

Their first step was to create a Google+ page. As featured in a previous blog post, Cadbury used hangouts to interact in real time with Olympic athletes and chocolate experts, and to participate in creating the chocolate replica Google+ page. By promoting their hangouts, Cadbury grew their Google+ follower base by 150,000 people.

They also used circles to segment their followers according to their chocolate preferences and unveiled a brand-new product launch, the Dairy Milk Bubbly Bar, which has achieved a strong impact, already sales are over £8M.

However, where they are seeing tremendous results is in their search campaigns. Since they started using social extensions, which links Cadbury’s Google+ page to its AdWords campaigns, they have achieved a 17% uplift in CTR across all their AdWords campaigns. Now when you search for “Cadbury” and see the relevant ad, recommendations from your friends are displayed directly with it, making the ad much more relevant to you. By clicking on the social extension, you directly land on Cadbury’s Google+ page and can start following all the great content they are posting.

And since Cadbury installed the Google+ badge on its homepage, it’s now easier than ever for fans to follow the brand; Cadbury gains 10,000 new followers on average per day and have had an increase of 7.5% of traffic from Google URLs. To continue benefiting from their Google+ success, Cadbury are looking to include a Google+ social stream that will pull in their most recent updates into a re-launch of their homepage, which will be happening soon. Stay tuned to learn how Cadbury continue to innovate to make their Google+ experience a success!

Learn more about Cadbury’s success with Google+ by reading the full case study here.

Posted by Natalia Cano, Product Marketing Manager Google+ For Businesses

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Animal Planet leverages rich media and video advertising across platforms to engage viewers for River Monsters premiere

Tuesday, June 28, 2011

Mobile, video and rich media advertising are changing the way that businesses capture user attention by bringing together the power of sight, sound, and motion to engage audiences like never before. For example, to build awareness for the new season of their popular River Monsters series, Animal Planet, the "Surprisingly Human" TV network, launched an integrated media campaign across platforms to bring the show to life with the broadest audience possible - driving more than 900k YouTube video views in the weeks leading up to the premiere.

The River Monsters campaign ran across both the YouTube and AdMob networks, delivering users a sneak peak of the upcoming season whether they were on their desktop computers or their mobile phones. Rich media display ads on YouTube enabled the star of the show to pop out of the YouTube Channel to introduce new creatures to potential viewers, while video advertising offered a glimpse at upcoming episodes of the new season.

On the YouTube desktop website, users were able to interact with the River Monsters whether they were searching for their favorite video, watching partner content, or browsing the homepage. Ads led visitors to a custom mimicry gadget on the Animal Planet Brand Channel, where the host of the show jumped out of the ad to highlight the most exciting portions of the featured video.

(click for full size image)

In-Stream Ads on YouTube are also available in the YouTube Android app, enabling Animal Planet to extend this engagement opportunity to mobile users. Including Interactive Video Ads on the AdMob network further expanded the mobile campaign, giving users the opportunity to watch a preview of the River Monsters show, share the video through social media, learn more on the show’s mobile website, and watch additional videos - all from within the mobile ad.

(click for full size image)

To stir up even more excitement on the day of the premiere, a Rich Media Masthead on the YouTube homepage revealed clips from the upcoming episode and reminded users to tune in.

(click for full size image)

The River Monsters campaign was hugely successful:

• YouTube advertising generated more than 930,000 video views on the River Monster clips
• Nearly 2,000 users subscribed to the River Monsters Brand Channel
• Mobile In-Stream Overlay Ads received more than 3 million impressions, with 84% of mobile users completing the video
• Interactive Video Ads on AdMob generated another 6 million impressions, with 75,000 users engaging with one of the interactive elements in the ad creative

The combination of compelling rich media and video advertising on both desktop and mobile created an engaging experience that increased social buzz around the show and led to a premiere that exceeded expectations.

Posted by Vicky Homan, Product Marketing Manager, Mobile Ads

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An AdWords take on Search Stories

Monday, March 28, 2011

During last year’s Super Bowl, we did something unprecedented for Google--we aired our first Super Bowl commercial. Our television commercial, Parisian Love, is what we now call a “search story,” since it tells a user’s story through the eyes of the Google.com search box.

Since the first airing of Parisian Love, many new search stories have been created. While each story is unique, they all highlight the ways in which users are searching, whether it’s on Google.com, Google Maps, or mobile--and whether users are clicking on a search result or an ad.

We believe that ads are information and can be a vital part of the search process. As AdWords advertisers, we know you feel that way too, and we wanted to share with you three of our favorite search stories. These stories are all very different, but they all feature ads! As you watch the videos, can you spot them all?

Healthy Habits
A woman takes up healthier habits.
click for full size image

Love at First Bite

A sweet ending to missed connections in the big city.

click for full size image

It's Greek to Me

A hesitant traveler discovers he's born to cruise.

click for full size image

For the full video playlist, watch here.

Posted by Nathania Lozada, Inside AdWords crew

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